:pin-svgrepo-com: Experienced IT Support Specialist with expertise in proactive troubleshooting, network management, and comprehensive end-user support across diverse, dynamic environments.
MOBILE NUMBER
+971-52-820-3002
ADDRESS
Dubai, United Arab Emirates
FIND ME ON
I am a dedicated IT Support Specialist with 4+ years of experience ensuring seamless IT operations across diverse environments. Skilled in troubleshooting, network administration, and IT infrastructure management, I focus on delivering efficient and secure technology solutions that drive business continuity.
I follow ITIL and ITSM best practices, ensuring structured incident management, problem resolution, and continuous service improvement. My approach includes:
:tick-svgrepo-com: Proactive System Maintenance → Monitoring and optimizing IT infrastructure to prevent disruptions.
:tick-svgrepo-com: Incident & Problem Management → Diagnosing and resolving technical issues efficiently to minimize downtime.
:tick-svgrepo-com: IT Asset & Configuration Management → Keeping accurate documentation for hardware, software, and network assets.
:tick-svgrepo-com: Security & Compliance → Implementing best practices to safeguard systems and data integrity.
:tick-svgrepo-com: End-User Training & Support → Enhancing user experience through clear communication and technical guidance.
I am also proficient in Microsoft 365, Google Workspace, ITSM tools (ServiceNow, ManageEngine), and remote support platforms, enabling me to provide timely and effective support. My goal is to ensure reliable IT services, improve operational efficiency, and support business growth through technology.